Live Remote Assistance Powered by GoToAssist Welcome to Diana’s portal for web-based screen sharing ...Simply sharing your desktop and mouse…no secret access to your files! GoToAssist enables Diana to trouble-shoot much faster and easier than a regular phone conversation GoToAssist is an excellent tool for long distance training because you can observe and write notes as Diana demonstrates during the time best suited to your schedule, not an evening class somewhere that takes a lot of driving. GoToAssistis the only remote access tool in the world the only remote access tool in the world (that I am aware of) which will provide a wmv video clip for reference and training which will provide a wmv video clip for reference and training. However, the hourly rate will continue until the CD is finalized because the wmv is a very large file and takes a long time to upload and then copied onto CD. To book an appointment, e-mail and explain the nature of the problem , and what version of Simply you are using. Please allow for a 24-48 response. With the repy you receive an appointment and the toll free phone number to call at the time of your session. When you call, return to this page, and a SmartCode will be given to type into box below How It Works: You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.     Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. Step 2:  You are prompted to download a small virus-free plug-in. Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Name: Please fill out the field above, type the code you received from your Representative and click the Click Here button to proceed. Code: